Refunds – Exchanges
If you are not completely satisfied with your purchase, we will gladly accept your unused merchandise in its original condition within 15 days for a refund or an exchange (excluding the shipping charges), subject to the following conditions:
- All return items must be in its original condition which means the products cannot be worn, washed, or tampered in any way.
- All returned items that have been tampered with, such as stains and/or smell, and are not re-sellable will not be eligible for a refund or exchange.
- If you request a refund, the original price you paid minus the shipping charges will be credited back to your account AFTER we receive the item back and have confirmed that all return conditions have been met.
- All refunds will be issued in the form of which the original payment was made, and it may take up to 1-2 billing cycles for the funds to appear in your account depending on your financial institution.
- Wrong Address: When your order gets returned to us due to insufficient address provided by you, you will be liable for reshipment costs once we confirm a new/updated address with you.
- Unclaimed: When your order gets unclaimed and returned to us, you will be liable for a reshipment to you.
When receiving misprinted, damaged, and/or defective custom products, please send us picture proof including your order number at firstname.lastname@example.org
Please send the item(s) back with the original (or copy) invoice/packing slip indicating the size(s) you would like to exchange it for OR indicating you would like to receive a refund. Make sure you have a tracking number for the return package – We will not be responsible for any lost package during the return transit.
Please email us for any further queries to email@example.com